SHIPPING & EXCHANGE POLICY
only send orders to street addresses in Seremban and Klang Valley. We do not
deliver to P.O. Box addresses. It is your
responsibility to ensure that you provide the accurate and complete delivery
information (including any business name if delivering to a work address). We will not be liable for late delivery or non-delivery of your order
resulted by incorrect delivery information.
unable to ship to other states in Malaysia and international addresses at this
reasonably endeavour to comply with your special instructions for an order.
However, in some cases where this is not feasible, possible or commercially
reasonable, we reserve the right to proceed to prepare the order in accordance
with our standard terms.
We have no control
over the operating procedure by third party delivery or logistics provider. At the time of delivery, you may
be required to acknowledge receipt of the products to the delivery personnel.
By doing so, you agree that you have inspected the package(s) and have ensured
that the seal is not damaged. Should the seal be damaged, please check the
contents of the package(s) and you may refuse to acknowledge receipt for the
are not able to receive your order on the stipulated delivery date, please
contact us at firstname.lastname@example.org. Should the order be unable to be
delivered to you successfully after two attempts (or any stipulated number of
attempts by our delivery or the appointed logistics provider), the order may be
forfeited and we will not refund you any amount that you have spent on your
deliver all orders using our standard packaging materials and do not provide
any special packaging at the moment.
We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.
SECTION 1 – STANDARD DELIVERY FOR READY STOCK
Confirmed orders will be shipped out from Jelebu Hub every
Wednesday and Saturday within 1-3 working day(s).
time shall vary depending on factors that are not controlled by us such as
order quantity, distance, time of day (peak hours), weather conditions, traffic
We are unable to guarantee that all orders will
be delivered within the stipulated time frame as we are using third party delivery
or logistics provider. If we are unable to
meet the estimated delivery date, we shall not be liable for any losses,
liabilities, costs, damages, charges or expenses arising out of late delivery.
SECTION 2 – NON-EXCHANGEABLE ITEMS
All perishable goods (such as food products) cannot be exchanged.
SECTION 3 – ISSUES MANAGEMENT
Any issues with the goods delivered will require the customer to
first submit a request together with photos or a video of the
product, via email to email@example.com. The
request will be reviewed by our team and the customer will be notified on the
status of the request within 24 hours.