SHIPPING & EXCHANGE POLICY

OVERVIEW

We can only send orders to street addresses in Seremban and Klang Valley. We do not deliver to P.O. Box addresses. It is your responsibility to ensure that you provide the accurate and complete delivery information (including any business name if delivering to a work address). We will not be liable for late delivery or non-delivery of your order resulted by incorrect delivery information.

We are unable to ship to other states in Malaysia and international addresses at this moment.

We reasonably endeavour to comply with your special instructions for an order. However, in some cases where this is not feasible, possible or commercially reasonable, we reserve the right to proceed to prepare the order in accordance with our standard terms.

We have no control over the operating procedure by third party delivery or logistics provider. At the time of delivery, you may be required to acknowledge receipt of the products to the delivery personnel. By doing so, you agree that you have inspected the package(s) and have ensured that the seal is not damaged. Should the seal be damaged, please check the contents of the package(s) and you may refuse to acknowledge receipt for the parcel.

If you are not able to receive your order on the stipulated delivery date, please contact us at info@hue.farm. Should the order be unable to be delivered to you successfully after two attempts (or any stipulated number of attempts by our delivery or the appointed logistics provider), the order may be forfeited and we will not refund you any amount that you have spent on your order.

We deliver all orders using our standard packaging materials and do not provide any special packaging at the moment.

We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.

SECTION 1 – STANDARD DELIVERY FOR READY STOCK

Confirmed orders will be shipped out from Jelebu Hub every Wednesday and Saturday within 1-3 working day(s).

Delivery time shall vary depending on factors that are not controlled by us such as order quantity, distance, time of day (peak hours), weather conditions, traffic conditions, etc.

We are unable to guarantee that all orders will be delivered within the stipulated time frame as we are using third party delivery or logistics provider. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

SECTION 2 – NON-EXCHANGEABLE ITEMS

All perishable goods (such as food products) cannot be exchanged.

SECTION 3 – ISSUES MANAGEMENT

Any issues with the goods delivered will require the customer to first submit a request together with photos or a video of the product, via email to info@hue.farm. The request will be reviewed by our team and the customer will be notified on the status of the request within 24 hours.